Refund Policy

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Authorized Re-Seller

Authorized Reseller are Individual/Business who have agreement with CubexSoft to resell the product/software of CubexSoft. The agreement is done through email. The list of authorized re-seller are listed on our Websites's Reseller Page. The list is updated on monthly basis.

Section 1.1: Client

A client is that who purchases any CubexSoft software product online through any CubexSoft website or through CubexSoft authorized resellers.

Mail for Activation or Mail for download

The email sent by CubexSoft or on behalf of CubexSoft by authorized reseller or payment gateway on purchase of the product/software online. The email contains the link to the full version of product/software and credentials (if required) for activating the product/software.

Users have to understand this very carefully that our data recovery software products are designed in such a way that they are tested in certain types of corruption cases where they give 99.9% successful recovery results. However, users should be well aware that there can be certain corruption cases where our products might not be able to recover complete Meta data etc. Also, in case the free space of your system is overwritten by new data, then also, there can be the chance of recovery failure, as in that case, corrupted file might not even contain the required data in the first place. This can be tested via the free demo versions, which give preview of recoverable data. We anticipate the users to co-operate with us as we make every possible effort to help you receive 100% satisfaction.

Use of Demo Version Is Strictly Recommended

Guidelines For Refund

The client as defined in Section 1.1 (above) has the right to request for refund for the CubexSoft product/software for the 30 days from the date of purchase, if your case falls in the following refund guidelines.

  • The purchase should be done either directly through CubexSoft or through authorized re-seller of CubexSoft.
  • CubexSoft is not responsible for any one of the following:
    • Any lost or misdirected email.
    • Delays in downloading or any communication delays.
    • Delay due to any unforeseen uncontrolled factor.
    • Mail being marked as SPAM by the email client application of the client or by the mail server being used by the client.
    • Mail for download or activation is bounced by the sender or receiver mail server due to any reason.
    • Once purchased and is done with process, you don't need the software any longer.
    • Accidentally Purchased Software and now want to remove it from the system.
    • While purchasing your aim was not to purchase this specific software.
    • After purchasing software you faces trouble to operate the tool in your computing platform.
    • Software purchased is not suitable for the platform you are using.
    • Weekend delay in license processing.
    • Unable to use software, as basic requirements to run software is not fulfilled by your machine.
  • Refund will be made only if one of the below conditions hold true
    • If the Client was able to perform the operation as stated with demo version but the functionality was not there in the Full Version.
    • If the CubexSoft Support Team fails to help the client in resolving the issue.
  • CubexSoft is not responsible for miss-interpretation by client of material published as part of promoting the product/software by CubexSoft. In such case the responsibility lies with client to get the right interpretation from the CubexSoft support staff.
  • Refund will only be done when signed "Letter of Destruction" in form of email is received by the client. CubexSoft should receive the email on [email protected] within 30 days of the date of purchase of the CubexSoft product/software.
    • Letter Of Destruction implies that client provides in written that the product/software bought from CubexSoft will be destroyed from all machines where it have been installed and also allow authorized person from CubexSoft to do physical inspection of all the machines where it was installed to ensure destruction is done properly. The inspection can happen anytime within 1 year of the date of purchase of product/software from CubexSoft. The inspection can happen without prior notice to the client. Any evidence of the refund product/software will entitled to legal proceedings.
    • From the date of receiving the "Letter of Destruction" from the client, the refund will be processed within 15 days. Any delay than 15 days will be notified to the client through email from CubexSoft.
  • If the full licensed version of any software works but not completely then we will provide a solution for that.
  • You can contact the support team, in case the software you purchased fails to execute operations that are promised to be done. After analyzing and studying the issue, our technical expert will provide you with the suitable solution and then also if the issue is not solved and still exists, then we will refund you the money you invested while purchasing the product and amount will be determined according to the task and issues solved by our software.

Refund is not valid in the following cases:

  • When User Is Unwilling to Upload Files on Our FTP in Case of Software Failure: There are 'N' numbers of corruption cases, and if in any particular corruption case, the client is finding issues in performing the process using our software; then we ask the client to upload his files on our secure FTP Server, so that we can do the needful for him. We are also ready to sign the Non Discloser Agreement (NDA) also. If the client is finding issues in performing the process successfully, and if he is also not uploading his files on our FTP Server, even if we are ready to sign the NDA, then in that case, the refund is not valid.
  • If the client purchased any of our software without first evaluating it with the help of the FREE Demo Version, then the refund for that product will not be given.
  • In case our software is unable to perform the process it is projected to perform, and likewise, none other software in the market also couldn't perform the same process, then, refund cannot be claimed. If, however, some other software performs the process successfully unlike our software, then, refund can be claimed.
  • If the software is purchased without its prior examination via the demo version, then, refund cannot be claimed
  • If 30% recovery or migration or any other projected process is performed successfully by any of our software, then refund cannot be claimed.
  • Refund is permissible, but only in case of FAILURE of both the PRODUCT and SUPPORT SERVICES. In case when the purchased product fails to perform designated task, then it is advised to first connect with our technical support. The support team is available 24/7 and can be contacted at any time as per your requirement. The support team will examine the files and if needed, will connect to your system via remote connectivity. If it is required to transfer the database to our laboratory, then it will be done after getting permission from the client along with Non-Disclosure Agreement (NDA). The support team will then provide additional solution within 12-24 hours of getting the files at laboratory. If, here too, nothing constructive happens and our technical experts fail to provide any satisfactory solution, then the product amount will be refunded ASAP into your bank account.
  • The software holds the capability of successfully working for the lifetime, but on one condition that it must be operated on the same system without uninstalling or removing it. If in case, the software is uninstalled/deleted from the system, then the software must be installed and its license re-activated on the same machine only.
  • Once the software license key has been purchased by the client, then it cannot be transferred to any other machine because the organization does not permit as it would be against of software terms and guidelines.
  • The late delivery of license key can happen due to emergency like sudden damage of server, server unable to respond and etc. License key is quickly delivered after the software purchase and there are some times due to a reason where it could take 2 hours. Therefore, it is requested to stay on the order page once you made the order. Also, remember not to close or click anywhere on the order page because order page needs time to complete the process without unnecessary intrusion.
  • Order License having 50% discount or discount more than 10% cannot be cancelled once purchased.
  • If it is noticed that the product license is used after breaking software guidelines and terms then there will be sudden cancellation of the license and client have to pay penalty charges as per company forensics, law and Cyber civil judgement.
  • CubexSoft is not responsible in the situations like apt explanation done on promotional website, blog, article or different kind of promotion that hampers the reputation of CubexSoft. If you find anything like this then immediately contact us or you can also send an emails and avail precise details.
  • Refund case at some point cannot be acceptable if the purchase of the software is already made from reseller, distributor or any other mode. The reliable and trustworthy payment gateway will help to assert the authenticity, so make sure to chat with support agent or email to sales department.
  • CubexSoft can take legal action immediately if found that someone is misusing the software that leads to harmful result. So, stay aware of it.
  • Refund will not be processed if the 40-50% of conversion or recovery is already performed by the application.